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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Unit 8 Discussion Questions

Unit 8 Discussion Questions

Q Please respond to the following questions with each answer being 1 paragraph in length. 1. What are your top 3 important lessons from this course that impacted you the most. 2. WITHOUT researching the answer, why do you think employers identify having critical thinking skills as the biggest area of development for recent graduates? 3. After posting your answers, read some of your classmate’s answers for number 1. Pick 2 to respond to. One that you would change your answer based on what they wrote and one that you have a different point of view on. A different point of view DOES NOT necessarily mean that you are disagreeing with them.

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The three most important lesson that has impacted me are, where number one is customer service in a various business and organizational environment. A loyal customer is ten times more effective than his or her first purchase. A loyal customer provides positive feedback, endorsement, good reviews about the goods and services. Good customer service entails treating the customer well, answering all their questions, and improving the expectations of the customers (Wilson, Zeithaml, Bitner, & Gremler, 2016).